maut1.de - Jobs & Career
Employees in Customer Service (m/f/d)
maut1 GmbH, Rosenheim, Bavaria, Germany
We, maut1 GmbH, are a young start-up that is growing rapidly and is therefore looking for reinforcement. Founded in December 2020, we have since moved into our offices in Stellwerk18, the digital start-up centre in Rosenheim, and will move into our own office in Rosenheim in spring 2025.
We rent electronic toll collection devices to private and business customers via our website www.maut1.de. We are the first German provider to offer a device that can be used in several countries.
Are you looking for an innovative environment in which you can realise your potential and are on an equal footing with everyone? Then you've come to the right place!
Your tasks:
- Handling of customer calls
- Customer support for all questions and comments that arise
- Complaints and claims management
- Processing incoming customer e-mails via a ticket system
- Case processing in close cooperation with accounting and logistics department
- Continuous improvement of processes within the department
Prerequisites
Your profile:
- Preferably completed commercial training
- Very good written and spoken German language skills
- Good written and spoken English language skills
- Good time management and resilience
- Good understanding of Microsoft Office applications
- Ability to work in a team, commitment and communication skills
- Diligence, detail-orientation and forward thinking
What we offer you:
- A position where you can actively shape things - contribute your own ideas and suggestions for optimising processes and increasing efficiency
- Further training opportunities - Do you want to gain certificates or attend training courses? We will support you!
- Flexitime with a high degree of flexibility - combine family and job with ease!
- Homeoffice
- Dynamic team with great cohesion
- Employee benefits such as EGYM Wellpass (100% subsidised, so you can use gyms, swimming pools, sports facilities, ... can be used), company pension scheme with 50% subsidy, ...
- Modern office with quiet and communication zones
- Permanent employment relationship
An extensive familiarisation and exploration phase gives you the opportunity to learn new things or expand your existing knowledge.
Our small team allows us to make quick decisions in order to drive further innovation. Help us find the best solution for a wide range of requirements and try things out for yourself. An open feedback culture for a strong team spirit is just as much a matter of course for us as the opportunity to work from home at any time.
We look forward to hearing from you and receiving your application and, of course, further information or questions at: [email protected]
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