FAQs - Frequently asked questions

Please consult the vehicle manual, the vehicle manufacturer or your workshop to find out if your vehicle has a metallised coating on the windscreen and where there is an area without metallised coating. Vehicles often have a dotted or darkened area next to the rearview mirror on the windscreen.

This dotted or darkened area is usually without metal and the toll box hat to be attaced inside of this dotted or darkened area.

The toll box does not need to be recognised visually by the toll station, but establishes "radio contact" with the toll station. This "radio contact" can be interrupted or completely prevented by a metallised coating or by heating wires, which is why attaching the device correctly is crucial.

For motorhomes, we recommend mounting it centrally about 15 cm above the dashboard on the windscreen:

For motorbikes, trikes or quads, we recommend stowing the toll box in a tank bag on the motorbike, trike or quad facing in the direction of travel.

No, the toll box is already active when you receive the box. You only need to install the toll box in your vehicle according to the enclosed instructions and you can drive off directly.

As soon as we receive the information about your toll charges from the toll operators (usually 4 - 6 weeks after the journey), we automatically create the invoice, which we send to you by e-mail. In exceptional cases, there may also be delays in the transmission of toll fees by the toll operators, which will also result in a later invoice. The outstanding charges will be debited from your deposited means of payment completely automatically. Our billing cycle is usually 1 time per month, with the order date acting as the cut-off date.

The contract is concluded for one year. If you keep the toll box, your contract will be extended for another year at a time. If you no longer need the toll box, send it to us at the following address:

maut1 GmbH
Eduard-Rüber-Strasse 7
83022 Rosenheim

Upon receipt of the toll box, the contract will be automatically terminated.

The annual fee is debited one month after dispatch, then every 365 days.

If you no longer need the toll box, you can simply return it to us. The address is:

maut1 GmbH
Eduard-Rüber-Strasse 7
83022 Rosenheim

The contract will be terminated upon receipt of the goods. Only the tolls that have not been charged by then will still be billed.

Please do not change the battery of the toll box yourself!

The battery of the tollbox lasts approx. 5-7 years. We will automatically contact you after approximately 4 years for a free replacement.

Registration is required so that you can access your data in the customer area. For example, you can easily change your license plate, change your means of payment and much more.

1. Log in to your customer account  
2. Click on the item "Orders/Change payment method" in your account
3. Click on the "Change payment method" field in the top right-hand corner of the order
4. Select the desired payment method.
5. Click on the field "Enter payment data" to complete the payment of 0,00 EUR (with direct debit 0,01 EUR)
6. Enter your new payment details and click on "Confirm"
7. If you have switched to PayPal, you will be redirected to PayPal. Here you have to confirm the direct debit agreement. If you are switching to a credit card, you will need to confirm the 3D Secure verification of your issuer
8. If the update was successful, the message "Thank you for updating your order" will appear at the end.  

Please note that a fee of up to 0,01 EUR will be charged for direct debit. This will be debited from your account. 

Depending on whether you have ordered directly from us or via one of our partner sites, please call up the corresponding page:

maut1 - www.maut1.de

ADAC - www.adac-mautbox.de

Gardasee - gardasee.maut1.de

You can find a video tutorial on how to change payment methods at the end of this FAQ page.

By paying by direct debit, the delivery time is extended by another 7 business days in addition to the regular delivery time due to the money transfer.

If you already have a toll box from us, you are also registered in any case. If you are not sure which password is stored in your customer account, please click on "I have forgotten my password" in the log-in area. You can then enter your e-mail address and click on "Send e-mail". You will now receive an e-mail with a link that you can use to reset your password.

Please indiate your license plate number including hyphen and spaces. An "H" or an "E" at the end must be indicated (but only in the event that an "H" for classic car or "E" for electric car is also indicated on your licence plate!). Time specifications for seasonal number plates must not be given. Please make sure to indicate "Ä", "Ö" and "Ü" as those and not as "AE", "OE" or "UE".

If you have problems passing through the toll stations, please check the following instructions!

Please ensure that the box has been attached in the area without a metallised coating and without heating wires (a metallised coating cannot be seen with the naked eye!) 

If your vehicle has a darkened/marked area on the windscreen next to the rear-view mirror, the device must usually be attached inside of this area. 

Mounting for pessanger car:

About 50 meters before the next toll station, begin holding the toll box out of the window, towards the toll station and do so until you are at the barrier. This will allow you to test whether your windscreen is preventing the toll box from communicating. (Holding the device out when you have already reached the barrier and not already 50 m in front of the toll station has no effect). 

If your toll box still does not work, you can scan the barcode of the box at the toll station, contact the staff (via emergency button), draw a ticket or pay on site. (Please keep tickets and receipts).

Mounting for motorhomes:

Note for vehicles over 3m high: In Austria, please always listen for the "beep". If the box does not emit any or 4 "beeps", you must report to a GO-Point within 5 hours / 100km to pay the additional toll.

You can easily order another holder or a replacement holder under via e-mail from our custumer service.

The maut1.de toll box can of course also be used with a motorbike, trike or quad bike for journeys to Italy, France, Spain and Portugal. 

We recommend stowing the toll box in a tank bag on the motorbike, trike or quad bike. 

Caution: Any metal layers such as zips can interfere with or prevent the signal between the toll box and the toll station. For optimum reception, the toll box should be in direct communication with the toll station transmitter, i.e. pointing forwards in the direction of travel. 

Please also note that the toll box should not be exposed to moisture (rain or splash water), too much cold (frost in winter) or too much heat (e.g. heating by dark surrounding materials)..

Info: The metal layer of the aluminium foil prevents communication between the device and toll station in any case and no unwanted transactions can be generated. 

If, for example, when using a hire car a toll box from another provider is already in the vehicle, please wrap the maut1.de toll box in aluminium foil and use the toll box in the rental car. 

If your vehicle has to be towed out of the country in which you are using our toll device in the event of a breakdown, you should remove the device from the vehicle or wrap it in aluminium foil to avoid generating toll charges at the toll stations. If this is no longer possible for you, we can also irrevocably block the maut1.de toll box after you have informed us accordingly. 

Please note that in the event of a block, we will have to charge the corresponding fee according to our price list must be charged. 

If you have a toll box from maut1.de in your vehicle but do not wish to use it for certain reasons, please wrap it in aluminium foil. Stowing it in the glove compartment, for example, is not sufficient to avoid any unwanted transactions at toll stations!

Shipping note: You should also shield the toll box with metal if you are sending it back to Germany from abroad. This is because transactions can also occur during transport by a lorry of the shipping service provider when passing toll stations, regardless of the number plate.

The toll box remains the property of maut1 GmbH or the toll chargers (see GTC). Please refrain from changing the appearance of the toll box, to break open or otherwise damage them. 

You are contractually obliged to return the toll box to us at the latest when the battery is replaced. Existing stickers, e.g. with the serial number of the toll box, must not be removed under any circumstances and painting or labelling the toll box is also prohibited.

Otherwise, either a cleaning fee (€10.00, according to the price list) or a blocking fee (€40.00, according to the price list) may be charged when the returned toll box is received by maut1.

Examples of cases in which a cleaning or blocking fee is incurred are adhesive residue from labels applied by the customer, residue from colouring with permanent markers or paint pens.