Dear customer,
As there has been a massive price increase at our supplier for toll boxes, but we want to maintain the current price level for you, we are changing our supplier.
For this reason your current toll box for cars and vehicles up to 3 metres high must be replaced. Until you receive the new toll box, you can continue to use the current toll box as usual.
The reliability of the new toll box will be even higher than with the previous model.
There are no costs for you to replace your toll box!
OLD ➜ ➜ ➜ NEW
How does the exchange of toll boxes work?
We have recently contacted you by email and informed you of the exchange.
Please check your delivery address stored with us within the next 10 days.
If there has been a change, please adjust it via the link provided in the email:
|
Max Mustermann Musterstraße 24 83022 Musterheim Musterland |
Video: How to update your address data at maut1.de
After updating or confirming your address data, we will send you a new maut1.de toll box including holder free of charge after approx. 2-3 weeks.
Please return your "old" toll box using the return label provided by us.
After receiving your "old" toll box, you will receive a confirmation of receipt from us by e-mail.
Note: If the "old" toll box does not arrive at maut1.de in Rosenheim within 30 days of the new toll box being sent, it will unfortunately have to be blocked for security reasons for a fee (€40).
Does the new toll box have to be activated?
No, we will automatically activate the new toll box for you and register it with the licence plate number currently stored in your customer account.
Video: Instructions for updating your licence plate number stored at maut1.de
Are there any changes for cars and vehicles up to 3 metres high as a result of the replacement?
The countries Italy, France, Spain and Portugal remain activated for you and can be used with the toll box when travelling.
Only the use of the toll box in Croatia and the use for booking car parks and ferries will be temporarily unavailable.
However, we are already in close contact with the operators and the new supplier in order to reactivate Croatia and these services for you as soon as possible.
We would like to thank you very much for your loyalty as a customer and your understanding!
For questions we are at your disposal.
Have a nice trip(s) and a safe journey at all times!
Your maut1.de team
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